Penelope Chilvers Oscar Velvet Boot in Slate Penelope Chilvers Factory Shop

Quick Shipping and Professional Packaging

Due to our long-term partnership in a long-standing partnership with UPS, FedEx, DHL and many other leading global carriers, we can offer various shipping options. Our warehouse staff are highly trained and will wrap your goods in accordance with our exact and precise specifications. Before shipping your items will be carefully inspected and secured. We deliver to thousands of customers every day in a variety of countries. This is an indication of our determination to become the largest online retailer globally. The warehouses are located situated in Europe in the same way as they are in the USA.

Note: Orders that contain more than one item are assigned a particular processing period depending on the specific item.

Prior to shipping, we check the item thoroughly before sending the items. The majority of orders are shipped within 48 hours. It is expected that delivery will take between 3 and seven days.

Returns

Due to multiple entities, including the factory and the warehouse, we are unable to completely manage our stock. Actual stock levels may fluctuate at any time. Be aware that it is possible that your order will run out of stock even after you have placed the order.

Our policy is valid for a period of 30 days. If the 30 days have elapsed from the date you purchased the item, we cannot offer you a return or exchange.

In order to be eligible for a return your item must be unused and in the same state as when you received it. It should also be returned in its original packaging.